PRIVACY POLICY

Introduction

Nomad Wear Portal L.L.C. ("Nomad Wear", "we", "our", or "us") is committed to protecting the privacy and personal information of its users. This Privacy Policy explains how we collect, use, share, store, and protect your information when you use our website and mobile application (the "Platform").

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this Policy and applicable laws.

Scope of Policy

This Privacy Policy applies to all users of the Nomad Wear Platform, including visitors, registered users, and customers who browse, purchase, or receive deliveries through the Platform.

Information We Collect

We may collect and process the following categories of information:

  • Personal Identification Information: Name, email address, phone number, and delivery address.
  • Order Information: Details related to purchases, delivery addresses, and order history.
  • Device and Technical Data: IP address, device type, operating system, browser type, and usage analytics collected through cookies and similar technologies.
  • Location Information: We may collect approximate or precise location data, including GPS and network based location, when you use our mobile application. Location data is collected only while the application is in use or when delivery tracking is active, and solely for service related purposes such as order delivery and tracking.

How We Use Your Information

We use collected information for the following purposes:

  • Processing and fulfilling orders through authorized delivery partners
  • Providing customer support and responding to inquiries
  • Sending service related notifications, updates, and promotional communications where consent is provided
  • Improving platform functionality, performance, and user experience
  • Location Based Services: Determining delivery availability, assigning delivery partners, providing real time order tracking, and ensuring accurate delivery of purchased items

Data Sharing and Third Parties

We may share information only with trusted third parties necessary to operate the Platform:

  • Delivery and Logistics Partners : Personal and location data may be shared only with authorized delivery and logistics partners for the purpose of fulfilling and tracking customer orders. This data is not used for advertising and is not sold or shared with unrelated third parties.
  • Service Providers: Technology, analytics, CRM, and communication service providers that support platform operations.
  • We do not sell, rent, or trade personal data.

Location Data Usage

We collect location data only when required to support core application functionality, including delivery and order tracking.

  • Type of data: Approximate and precise location
  • Collection timing: Only during active application usage or when delivery tracking is enabled
  • Purpose: Order fulfillment, delivery tracking, and service optimization
  • Storage: Location data is not stored permanently and is retained only for the duration required to complete the delivery
  • Background access: If enabled, background location access is used solely to update delivery status and is never used for profiling or advertising

Users may disable location permissions at any time through their device settings. Disabling location access may affect delivery availability and real time tracking features.

Data Storage and Retention

Personal data is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

Users may request account deletion, after which associated personal data will be permanently removed unless retention is legally required.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze platform performance, and support marketing communications. Users may manage cookie preferences through their browser settings.

Legal Basis for Processing

Personal data is processed based on one or more of the following legal grounds:

  • Performance of a contract
  • Legitimate business interests
  • User consent
  • Legal or regulatory obligations

User Rights

Users have the right to:

  • Access their personal data
  • Request correction of inaccurate information
  • Request deletion of their account and data
  • Opt out of marketing communications
  • Withdraw consent for location access at any time through device settings

Requests may be submitted by contacting our support team.

Data Security

We apply appropriate technical and organizational measures to protect personal data. While we strive to safeguard information, no system can be guaranteed to be fully secure.

International Data Transfers

Data may be processed or stored outside the United Arab Emirates. In such cases, appropriate safeguards are implemented to ensure data protection standards are maintained.

Updates to this Policy

This Privacy Policy may be updated from time to time. Any changes will be made available through the Platform, and continued use of the Platform constitutes acceptance of the updated Policy.

Contact Information

Nomad Wear Portal L.L.C.
Dubai, United Arab Emirates
Email: [email protected]